Reporting a Lost or Stolen Card
To report a lost or stolen card;
Call the Redicard/Visa card 24 hour hotline on:
1800 224 004
or call Satisfac Credit Union during business hours on:
08 8202 7777
- If theft or fraud has occurred, advise local police and obtain copy of the Police Report.
- Check your account balance and transaction history and immediately report any unauthorised transactions to Satisfac Credit Union by phoning during business hours (you'll need to quote your access code), or
- Complete the VISA/Internet Dispute form available through the Forms & Publications link below.
When overseas
If theft or fraud has occurred advise local police and obtain copy of the Police Report.
Contact the local VISA office - you'll find the number in the international phone book.
Visit the Visa website www.visa.com.au for information and links covering:
- Emergency Assistance Local Phone Numbers
- Worldwide ATM sites locator
- Automatic currency converter
- International time line
- Embassies and Consulate address locator
Contact Satisfac during business hours by phone (access code required) or by facsimile (signature required):
- to arrange for replacement card
- check account balance and transaction history and immediately report any unauthorised transactions.
- to advise current overseas contact details (where staying, phone & fax numbers etc)
If you have travel insurance contact your Travel Insurer to arrange assistance.
The local Australian Consulate may be able to provide emergency assistance and/or replacement travel documents.
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